Reference

How dwei11 Handles Your Personal Data

Your account, payment activity and session data are handled with clear rules — we collect only what we need to run your account and process deposits through DANA, OVO and GoPay.

Encrypted account storageDANA, OVO, GoPay transaction privacyNo third-party data sellingAccount data access on requestRegion-dependent eligibility
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dwei11 How dwei11 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to the data we hold on your account, ask us to correct inaccurate records, or raise a concern about how your information has been handled, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by email, or through our help form — each channel routes your request to the team that handles data queries specifically.

Team online

Live Chat

Open the chat icon from your account dashboard. State your data request clearly — access, correction or deletion — and our team will log it and respond.

Email Support

Send your data request to our support email address found in the account help section. Include your registered email so we can verify your identity before acting.

Help Form

Fill in the privacy request form under Account Settings. Choose the request type, add your details and submit — you will receive a confirmation reference number.

DATA PROTECTION PRACTICES

How We Protect and Manage Your Information

Protecting the data tied to your account is an operational requirement for us, not a checkbox. We apply concrete technical and procedural controls across every layer where your data moves — from the moment you log in to the point your withdrawal clears back to your OVO or GoPay wallet.

Encrypted Data in Transit All data moving between your device and our servers is protected by SSL encryption. This applies to login sessions, deposit flows via DANA and any account update you submit.
Cookie and Tracking Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.
Account Security Controls Your account uses OTP verification at login and on sensitive actions like withdrawal requests. We do not share your login credentials or wallet-linked references with any external party.
Retention and Deletion Schedule We keep your data only as long as required under applicable regulations. Once the retention period ends, records are deleted or anonymised — including historical GoPay and DANA transaction logs.

Common Questions About Your Privacy on dwei11

These are the questions we hear most often about data, account privacy and your rights as someone whose information we hold. If your question is not covered here, our live chat team can handle specific data requests directly.

We collect your name, email, date of birth and the payment method you register — DANA, OVO or GoPay. We also log your device type, IP address and session activity to verify identity and secure your account.

No. Payment references tied to DANA, OVO or GoPay are used only to process your transactions and verify your account. We do not pass this data to advertisers or unrelated third parties.

Submit a data access request through live chat, email or the privacy form in Account Settings. We will verify your identity first, then provide the relevant records within the timeframe local law requires.

Yes, where local law permits. Submit a deletion request via the help form or email. Some data linked to financial transactions may need to be retained for a regulatory period before it can be removed.

We use session cookies for login continuity and analytics cookies to track lobby usage patterns. You can block or delete cookies through your browser settings, though some account functions may be affected.

Any revision to this policy is posted on this page with an updated date. We recommend checking this page periodically. For significant changes, we may also send a notice to your registered email address.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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